Donor Service

Do you want to be part of Vi Agroforestry’s donor service team?

Vi Agroforestry (Vi-skogen) is a Swedish development cooperation organisation, fighting poverty and climate change – together. We do this through sustainable agricultural land management, with agroforestry at the core, and strengthening of small-holder farming families and farmers’ organisations in four countries around Lake Victoria in East Africa. The foundation of Vi Agroforestry’s work is sustainable agriculture and agroforestry – growing trees alongside crops and livestock. It provides increased access to food, access to sustainable energy sources and more income. Sustainable agriculture contributes to the mitigation of climate change and protects against the negative effects of climate change. Since the start in 1983, Vi Agroforestry has contributed to the planting of more than 120 million trees and has supported over 2.3 million people to lift themselves out of poverty. For more information, see or

Vi Agroforestry is now recruiting a co-worker to our donor service team. Donor service is part of the Fundraising Unit in the Marketing Department in Stockholm. Vi Agroforesty share office and organisational resources with its sister organisation We Effect.

Main responsibilities

Donor support is a team of three, working as part of the fundraising unit to give support to both private and corporate donors. Service and quality are guiding words for everyone who works in the team, whose aim is to increase the organisation’s funds and ensure satisfied donors.

While the main responsibility is to respond to questions and provide support to donors, tasks will include administration of gifts and testimonies, invoices, orders and other similar activities. In the donor service team, we aim to constantly develop and find new ways to increase both service and efficiency.

Examples of tasks:

• Respond to questions from the public

• Give support and service to private and corporate donors

• Administer gifts and testimonies

• Administer all new donors

• Administer invoices for private- and corporate donors

• Participate in fundraising events

• Support donor loyalty and knowledge about our organisation’s key messages

• Contact person for voluntees

About you

In this position you are one of the first contacts a donor has with Vi Agroforestry, it’s therefor of great importance that you are service-minded, sales oriented and professional in your approach. As a co-worker you are flexible and efficient and enjoy working in close collaboration with your team. You need to be comfortable speaking on the phone, as well as expressing in yourself in writing, and it is important that you are fluent in both Swedish and English.

Required qualifications

• Experience working with service

• Experience working with administrative tasks

• Strong oral and written communication skills in Swedish and English


• Experience from telemarketing, donor service or similar

• Knowledge in other languages

• Intrest in/knowledge of Vi Agroforesty’s themetic areas


Apply by uploading your CV and cover letter to Impactpool no later than 2019-06-30. Interviews may be held during the advertisement period, so please enter your application as soon as possible. Your application documents can be in either Swedish or English.

The employment is a permanent position with a six months’ probation period. Start date as soon as possible.

Vi Agroforestry strive for diversity in the organisation and welcome applicants regardless of gender, gender identity or expression, sexual orientation, age, ethnicity, religious belief, or disability.

For more information

Richard Andersson, Marketing Director, 
Mia Arvidsson, Team Leader Donor Service,
Linn Malmborg, HR Partner, 

If you have any technical difficulties uploading the application, please contact Impactpool.

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